Booking Policy

Terms & Conditions

[b] Cancellation policy [/b] • 25% retention (twenty five percent) of the entire amount paid for cancellations made up to 48 hours in advance; • 50% retention (fifty percent) of all value paid for cancellations made less than 48 hours in advance • Withholding of all the amount paid in case of non-attendance • Cases of health problems, cancellation of vacations by the employer and others must be analyzed and decided by the manager of the unit; We recommend that the changes and cancellations of reservations be made through the e-mail: reservas@caraiva.com; • If payment of your reservation is not made by the date stated, it will be automatically canceled. [i] [b] obs: For periods of New Year, January and February, Carnival and other national holidays - there is no refund in case of cancellation. [/b] [/i]